Brother Printer Offline

Brother is a well-known name for offering economical printers without compromising print quality. Many users have experienced that their Brother printer has become offline, and the printer is not performing. The issue can become problematic when the printer does not come online. When the Brother printer is offline, then it is not set up with the computer. A printer connection to other devices is a must to receive print commands. 

Causes of Brother Printer Offline

There can be multiple reasons the Brother printer goes into offline mode from an online mode. Some of the reasons that contribute to the Brother Printer Offline issue are listed below. 

• The printer driver is not installed correctly on the computer or is incompatible or corrupted. 
• The “Use Printer Offline” feature of the printer is enabled. You must disable it to bring the printer online. 
• There is a problem with the Brother printer, such as cartridge issues, paper jams, empty ink, etc. 
• The USB cable is defective or not inserted properly. Poor connectivity can also create a problem. 

Solution for Windows Device

Solution 1: Make Use of the Brother Printer Troubleshooter

• Open the Run window and type “ms-settings:troubleshoot” in the provided space of the box. 
• A troubleshooting window will open under the System Settings. Choose the “Other Troubleshooters” option. 
• After that, hit the Run button of the Printer option and wait until the scanning process is complete. 
• A list of issues will appear with their fixes if any are found. Try fixing each problem and reboot the Windows system. 

Solution 2: Remove the Brother Printer and Reconnect It to Windows

• Firstly, from the Windows System Settings, open the Devices window. 
• On the Devices window, hit the “Printers and Scanners” option. 
• Select and right-click on your Brother printer to bring a list of options on the screen. 
• Select Remove and click on the Yes button on the pop-up window for deletion. 
• Remove the printer cable from the Windows computer and then reinsert it. 
• Now, reconnect the Brother printer to the Windows system by following the instructions appearing on the screen. 

Solution 3: Ensure Brother Printer is Selected As Default

• Visit the Control Panel window and move towards Devices and Printers. 
• Navigate to the Hardware and Sound window and find your Brother printer. 
• Check if your Brother printer is set as the default or not. A green checkmark icon will be visible if the Brother printer is selected as the default printer. 
• The Brother printer is not set as the default if the green checkmark is not seen. You must select the printer to default to bring the Brother printer into the online mode. 

Solution 4: Remove All Print Jobs From the Windows

• Firstly, on the Devices window, right-click on your Brother printer. 
• From the options list that appears on the screen, choose the first option, “See what’s printing.”
• On the next window, hit the Printer tab and choose “Cancel All Documents.” 
• It will delete all the Brother printer print jobs from the Windows system. 
• If you do not find the “Cancel All Documents” option, click “Open as Administrator.” 
• Type the admin password and click on the Yes button. In this way also, the Windows system allows deleting the print jobs. 

Resolve Brother Printer Offline Issue in Mac Device

• From the Apple icon of the Mac device, open the System Preference window. 
• You will find multiple options with their icon on the System Preference screen. 
• Choose “Printers and Scanners,” and on the next screen, choose your Brother printer. 
• Then, click on the (-) symbol to uninstall your Brother printer from the computer.
• Restart the Mac computer and download the latest Brother printer driver version. 
• Install the driver, select the Brother printer, and install the printer paper port. 
• Ensure to accept the terms of the license agreement of the PaperPort InstallShield Wizard. 
• Again, go to the Printers and Scanners window and click on the (+) symbol. 
• Choose the “Add Printer or Scanner” option and on the next window, select the Brother printer. 
• Add the Brother printer to the Mac computer and close the System Preferences. 
• Now, you can see the green checkmark on your Brother printer icon, and the Printer Offline issue has been resolved.