Virtual Assistance for Everyday Printer & PC Problems

Printer Tales is an independent virtual assistance service. On a scheduled call with screen-sharing, an assistant walks you through fixing common printer and computer issues — driver installs, Wi-Fi and network setup, print-queue errors, offline printers and slow-PC clean-ups — while you stay at the keyboard and in control of your device. We are not a manufacturer and we are not affiliated with one.

Book a session Ask a question in chat

You stay in control the whole call

Sessions 7 days a week

Verified customer reviews

Guided session in progress

Screen-share · you're in control

Printer driver reinstalled and reconnected to Wi-Fi

Stuck print queue cleared, test page printed

Unwanted startup apps removed to speed up the PC

Assistant connected · you can end the share anytime

What virtual assistance covers

Printer setup over Wi-Fi, LAN or USB, and adding a printer to Windows or macOS
Installing and updating printer drivers and firmware
Fixing "printer offline", stuck print queues and "printer in error state"
Connecting a printer from a phone or tablet
Basic PC clean-up: removing unwanted browser extensions, uninstalling unwanted apps, tidying Windows startup, updating system services
Explaining an error code and walking you through the manufacturer's recommended steps

What it does not cover

Hardware repair, spare parts or physical faults
Warranty or in-warranty service — that goes through your manufacturer
Data recovery, or virus / malware removal beyond basic extension clean-up
Business network, server or domain administration
We do not take unattended remote control of your device. Sessions are guided and screen-shared with you present, and you can end the share at any time.

Need more help?

Some problems need the manufacturer or a hardware technician. If your issue is a physical fault, a warranty claim or a repair, go straight to the official channel — you shouldn't pay us for something they handle for free:

Your printer manufacturer's official support site (HP, Canon, Epson, Brother, Dell and others each run their own) — official support, we are not affiliated
A manufacturer-authorised service centre near you
For PC hardware, your device manufacturer or a local repair shop

If we start a session and find the problem is outside what virtual assistance can fix, we'll tell you, point you to the right place, and you won't be charged for that session.

Membership plans

Pick the level of ongoing support that fits how often you run into printer or PC issues.

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Single session

One scheduled virtual assistance session for a specific issue faced by the user , resolution time per session is 60 minutes. It Includes a written summary and Invoice and one free follow-up session within 7 days if the same issue returns. (Read TnC and Refund policies )

$ 99 .00

PC Optimization
Removing malicious extensions from browser
Uninstalling 3rd party applications
Optimizing Windows startup
Updating Printer Drivers
Updating system services
Printer setup (Wifi or LAN)
Setting up wireless printer via phone

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12-month plan

Scheduled sessions for 12 months for the printers and personal computers in one household, within the covered scope above.

$ 299 .00

PC Optimization
Removing malicious extensions from browser
Uninstalling 3rd party applications
Optimizing Windows startup
Updating Printer Drivers
Updating system services
Printer setup (Wifi or LAN)
Setting up wireless printer via phone

See our verified reviews

How a session works

Four steps, start to finish — you're guided the whole way and never lose control of your device.

Book a time, or start a chat

Pick a slot that works for you, or start a chat and we'll schedule one.

We call you and start a screen-share

You can see the screen-share and stop it at any time.

We guide you step by step

You make the changes on your own device — we walk you through it.

You get a written summary

A short written summary of what was done is sent to you after the call.

We do not install remote-access software that runs when you're away, and we will never ask for banking passwords or card details to "verify" anything.

Trust & transparency

Who you're talking to

Operated by Printer Tales, We list our real contact details and offices below so you know exactly who you're booking with and where is the office located. Please read further details below...

info@printertales.com · Verified reviews on Google Business Profile

United States office

698 NE 1st Ave, Miami, FL 33132

+1 857 557 6884

United Kingdom office

49 Featherstone St, London EC1Y 8SL, United Kingdom

+44 800 054 8150 +44 161 518 4781

Frequently Asked Questions

1What is virtual assistance?

A guided session where we help you fix a printer or PC issue while you operate your own device. It is not manufacturer support and not a repair service.

2Do you take control of my computer?

No. Sessions are screen-shared with you present and in control, and you can end the share at any time.

3What if you can't fix my problem?

If it's outside what virtual assistance covers — a hardware fault, for example — we'll tell you, point you to the right manufacturer or repair channel, and you won't be charged for that session.

4Are you affiliated with my printer's manufacturer?

No, we're independent. For warranty or official service, contact the manufacturer directly.

5Does the 12-month plan renew automatically?

No, we never renew your membership automatically. When your plan ends, you decide whether to continue, with no surprise charges.

6How do refunds work?

You can ask for a refund within 45 days of payment by email us. It applies if the service wasn't delivered as described, a technical issue wasn't fixed, or you were charged twice by mistake. Approved refunds go back to your original payment method within 7–10 business days.

Disclaimer

Printer Tales is an independent virtual assistance service. We are not affiliated with, endorsed by, sponsored by, or authorised by HP, Canon, Epson, Brother, Dell, Lexmark, Ricoh, Kyocera, Konica Minolta, Samsung, Xerox, Panasonic, OKI, Toshiba, Cricut, Tally, Fujitsu, or any other manufacturer. All product and company names, trademarks and logos are the property of their respective owners and are used on this site for identification and reference only. For official or in-warranty support, contact the manufacturer directly through their website.