Tally Printer in error state

Sometimes, while attempting to print an image or document, there is a message saying, Tally printer in error state. Due to this error notification, you cannot send any print commands to your Tally printer from the system. You can resolve this temporary issue quickly by following a few techniques and making the printer work again.

Causes

Due to this error state problem, the printer fails to receive the print commands. You must know the reason why this error message is received. Below is the list of some errors that can give rise to the printer in error state issues.

• The printer has low ink.
• The printer has a connection issue.
• The software is corrupt.
• There is an issue with the system permission settings.
• Software changes interfere with device communication.
• The cartridge inside the printer is not correctly placed.

Solutions

Solution 1: Power Cycle the System and the Printer

• Use the proper mechanism to shut down the printer and switch it off.
• Follow the same mechanism and switch off the Tally printer.
• After turning them off, remove the power cord of both the printer and the system.
• Wait for a few minutes, then plug the cable into both devices.
• Turn on the printer and system again and check if the error state issue is resolved.

Solution 2: Change the Ports Settings

• Open the Run program and write "devmgmt.msc" on it.
• Click the OK button, and it will open the Device Manager window.
• Click View on the menu bar and choose "Show hidden devices" from the drop-down list.
• Locate the "Ports (COM & LPT)" category, right-click on it and choose Properties.
• In the Properties pop-up window, click the Port Settings tab and choose "Use any interrupt assigned to the port."
• Checkmark the "Enable Legacy Plug and Play Detection" box and click OK.
• Reboot the computer and verify if the error state problem has been fixed.

Solution 3: Set the Spooler Service Settings to Automatic

• Open the system's Run dialog box, write "services.msc" on it, and then hit Enter.
• Search the spooler service in the Services window and ensure it is set to Start.
• Right-click on the Print Spooler and select Properties from the list.
• Navigate to the General tab and set the Startup Type option to Automatic.
• Click the Apply button and then OK. Now, close the Services window.
• Restart the system and verify whether the error state message has been cleared from the screen or not.

Solution 4: Ensure to Clear the Print Spooler Files

• Go to the Local Disk C driver and then navigate to the Windows folder.
• Then, move to System32>Spool>Printers to open the Printers folder.
• Select and remove all the spooler files present in the Printers folder.
• Go to the Services window, right-click on it, and tap Restart.