The best thing about HP printers is that they provide a choice of models to meet printing, copying, scanning, and faxing demands. HP printers are perfect for everyday document printing at a great value.
However, when the HP printer setup issue arises, it is obvious to feel frustrated. A multifunction printer that acts as a copier and scanner takes much of your business time when it does not work. This later results in a loss of productivity in the work environment. Buying a new HP printer needs setting it up and making it in working mode. While setting up the HP printer, most people face problems. It can be an incomplete setup issue or a problem after the setup. An error code or message may display when the HP printer fails during or after the setup. One must determine these error messages and complete the HP printer setup.
Causes of HP Printer Setup Issue
Are you facing a problem setting up the HP printer? Are you receiving a printer setup error code? When getting an error code, it is essential to understand that particular error message. Once you know it, you can troubleshoot the HP printer setup problem. The most common reason behind the printer setup issue is the connectivity problem between the printer and the computer. The other reasons can be printer driver is not up-to-date, incompatible or corrupted. A problem with the hardware of the computer or the printer can also cause a printer setup issue.
Solutions to Troubleshoot HP Printer Setup Problem
Step 1: Reset HP Printer to Resolve Setup Problem
Resetting helps clear out potential errors from the machine and bring the printer to normal condition. It enables the printer to get it into the initial state without any issue or problem. Use the below-given steps to reset the HP printer and resolve the setup issue.
- With the HP printer switched on, remove the HP printer power cord.
- Also, ensure to disconnect the power cord from the electric socket.
- Wait a few seconds and replug the power cord to the HP printer and the wall socket.
- Now, check whether the HP printer setup problem is resolved or not.
Step 2: Use HP Smart App to Check HP Printer Status
Whenever you encounter an HP printer setup issue, verify whether the printer is ready to print not. If it is successfully set up and ready to print, then there is no issue with the printer. However, if the printer setup is not complete, you must finish it.
- Reboot the HP printer and wait a few minutes for the printer to reconnect ultimately.
- On the HP Smart app, confirm the status next to the HP printer icon. The issue is resolved if the “Ready to Print” option displays with a green checkmark.
- If the “Finish Set Up” option displays, click on it and then hot Continue. Follow the prompts to set up the printer.
Step 3: Log in to HP Smart Website Account & Remove the HP Printer Setup Issue
If the printer setup problem arises, reset the printer using the HP Smart website account. Below are the instructions on how to remove the printer from the account.
- Open the computer, log in to hpsmart.com and look for the information on the dashboard.
- If your HP printer does not display on the dashboard, try resetting the printer to the factory settings.
- If you have a regular printer dashboard, move on to the following line of resolving the problem.
- On the HP Smart website account, choose the “Change Settings” option, if necessary.
- Select the “Remove Printer” option and if you find a problem removing the printer, contact the HP customer support team.
- Click on the Remove button on the pop-up confirmation window and log out from the account.
- Again, log in to the website account and ensure your HP printer does not display.
Step 4: Reset HP Printer to Factory Settings
Resetting the HP printers involves two different processes the printer with a touchscreen panel and the printer without a touchscreen.
- If your HP printer has a touchscreen control panel, tap on the Setup icon.
- After that, touch the “Printer Maintenance” and then Restore option.
- Touch “Restore Factory Default” and tap Continue on the confirmation prompt.
- Now, the printer will reset to the factory setting and resolve the HP printer setup issue.
Let’s know the factory resetting process for the printers without the touchscreen.
- Open the HP Smart app, go to the printer settings and then select Advanced Settings.
- After that, click on Web Services or Tools to open Embedded Web Server (EWS).
- Type the HP printer administrator password and the PIN if prompted from the HP printer label.
- On the Embedded Web Server (EWS), click on the Settings option or the System tab.
- Click Services or Restore Defaults and hit the “Restore Factory Defaults” button.
- After clicking on the button, the reset process starts, and once the reset is complete, check that the issue is fixed.
Step 5: Remove Your Printer From HP Smart App
If the HP Smart app is open on the device, close and reopens it. Remove the HP printer from the app. In Windows and Mac OS, right-click on the name of the HP printer and then click on the “Forget this printer” option. On Android or iOS devices, long press the HP printer name and then choose “Forget this printer.”
Step 6: Set Up Printer with HP Smart App
After removing the HP printer setup issue, again set it up with the HP Smart app using the following steps.
Visit the 123.hp.com website and download the HP Smart App on the device.
Open the app and on any of the below options:
- Set Up a New Printer: Connect the HP printer that has already been set up.
- Sign-In button: Log in to the HP account, follow the instructions and enter the verification code if prompted.
- Skip for now: On the home screen, click Add Printer and select the printer from the list of available printers.
- After following the pop-up instructions to set up the HP printer, perform the below steps depending on the type of printer.
- On the touchscreen printer panel, tap on the Checkmark icon.
- On without touchscreen panel printer, press the Information button.
- Finally, click Continue to complete the HP printer setup process.
