Samsung Printer Issues After a Windows Update: Get Printing and Scanning Again

Your Samsung printed fine last week. Then Windows installed an update, and now jobs sit in the queue and never come out. Or the printer's scan screen says "Not Available." Or a page comes out covered in symbols instead of your document.

Samsung printers are a little more likely to hit this than most brands, and there's a simple reason. Samsung sold its printer business to HP in 2017. HP now publishes the drivers and software, but a lot of those downloads are several years old. When Windows changes, an older Samsung driver or scan app can get left behind, or go missing during a reinstall.

The good news: the printer itself is almost never the problem. A Windows update changes your computer, not your printer. This guide shows you what usually changes and how to fix each one on Windows 11 and Windows 10. It covers Xpress and ProXpress models like the M2020W, M2070FW, M2835DW, and C480FW, plus older ML, SCX, CLP, and CLX printers.

Where Samsung downloads live now: HP's support site, support.hp.com. Samsung's own support pages send you there. Skip third-party "driver download" sites. They can't promise you're getting a current, patched file.

Start Here: Find Your Symptom

Find the row that sounds like your printer and jump to the fix in the last column. Not sure? Do the three checks in the next section, then start at Fix 1.

Why Windows Updates Trip Up Samsung Printers

A Windows update doesn't touch your printer's hardware or firmware. It changes the software on your PC that talks to the printer. With Samsung printers, these are the usual reasons that goes wrong.

• The software hasn't kept pace with Windows. HP still hosts Samsung downloads, but many haven't been updated in years. On the Xpress M2070 series page, for example, the newest Windows download in September 2026 was the Samsung Universal Print Driver from July 2024. Easy Printer Manager dated back to June 2023. Older tools are more likely to stumble after a big Windows change. It's happened before: after the Windows 10 April 2018 Update, Scan to PC in Easy Document Creator stopped working on some Samsung all-in-ones. It stayed broken until a fixed version (2.02.53) came out that August.
• Windows is using a different driver. Since July 2026, when a printer is added on Windows 11, Windows prefers its own built-in driver wherever the printer supports it. Only Samsung models certified by the Mopria Alliance qualify, and plenty of popular ones aren't on that list, including the Xpress M2020 and M2070 series. If one of those loses its Samsung driver, Windows may have nothing to fall back on.
• Many small Samsung lasers speak only one language. Compact models like the Xpress M2020W understand only SPL, Samsung's own printer language. Pair one with a driver that sends a different language (PCL or PostScript) and you get nothing at all, or pages of symbols.
• Scan software goes missing. A reinstall after an upgrade often brings back printing but not scanning. For some multifunction models, HP's Windows 11 download list doesn't include the scan driver or Easy Document Creator at all.
• Windows tightened its security. Newer Windows versions no longer include SMB1. That's the old file-sharing protocol most Samsung multifunction printers use to save scans to a shared folder. Windows also changed the rules for printers shared from another computer.
• Sometimes the update has a bug. Microsoft confirmed that updates in early 2025 made some USB printers print random text. Windows 11 24H2 also briefly couldn't find some USB scanners in late 2024. Both were fixed. In September 2026, administrators reported problems with older "Type 3" printer drivers after that month's updates, mostly on servers and shared printers. Those reports named HP, Adobe, and DYMO drivers, not Samsung ones.

Three Checks Before You Change Anything

These take a few minutes and can save you an hour of chasing the wrong problem.

1. Make the printer print something on its own. Print a configuration or network configuration report using the printer's buttons. The button press depends on your control panel, and our Samsung printer offline guide lists it for each type. If the report prints cleanly, the printer's hardware is fine and the problem is on the computer side. If it won't print, jump to "Is It Really the Update?" below.
2. Find out what Windows installed, and when.
   • Open Settings > Windows Update > Update history. On Windows 10, it's Settings > Update & Security > Windows Update > View update history.
   • Jot down the KB number and date of the most recent update.
   • While you're at it, open Settings > System > About and note your Windows Version (such as 24H2 or 25H2) and Edition (Home or Pro). Fix 8 and the rollback advice in Fix 10 depend on both.
3. Get the exact model code. Look at the label on the back or inside the front cover. You want the full code, like SL-M2070FW, not just "M2070." HP's download pages are organized by that code, and similar-looking models can need different files.

How to Fix a Samsung Printer After a Windows Update

Work from Fix 1 down and send a test print after each one. If the symptom table pointed you somewhere specific, go straight there.

Fix 1: Finish Updating, Then Restart Everything in Order

A half-finished update can leave printing in a strange state, and Microsoft often ships a correction a few days after a bad one. So before anything else, finish the job.

1. Go to Settings > Windows Update and click Check for updates. Install everything, restart if asked, and check again until Windows says you're up to date.
2. Open Advanced options > Optional updates on that same page. If a Samsung printer driver is waiting under Driver updates, you can install it from there.
3. Turn the printer off and unplug it from the wall for a full minute.
4. Plug it back in, turn it on, and wait until it's ready. On an Xpress M2020W, that's a solid green status light.
5. Restart the computer with Start > Power > Restart. Use Restart rather than Shut down. On many PCs, Fast Startup means Shut down doesn't give Windows a full reset.

Using a USB cable? Check the port too. Windows sometimes creates a fresh USB port after an update or restart and leaves the printer pointed at the old one. To check:

1. Open Settings > Bluetooth & devices > Printers & scanners and click your Samsung.
2. Click Printer properties and open the Ports tab.
3. If you see more than one USB port listed (USB001 and USB002, for example), select the other one and click Apply.
4. Print a test page from the General tab.

Connected over Wi-Fi or Ethernet? If the printer now shows offline, the next step is the port or IP address fixes on our Samsung printer offline page.

Fix 2: Run the Printer Troubleshooter, Then Samsung Printer Diagnostics

The Windows troubleshooter

• Windows 11: Go to Settings > System > Troubleshoot > Other troubleshooters, find Printer, and click Run. On recent versions of Windows 11, this opens Microsoft's Get Help app, which walks you through its checks.
• Windows 10: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, select Printer, and click Run the troubleshooter.

Pick your Samsung when asked, and let it apply any fix it suggests.

Samsung Printer Diagnostics

This is Samsung's own repair tool, and HP still offers it for many models. HP files it under Diagnostic Tool: Fixes installation and driver issues on your model's download page. For the Xpress M2070 series, it's listed for Windows 11 as version 1.0.4.29.

1. Download it from your model's Software and Drivers page on support.hp.com and install it.
2. Open it while you're connected to the internet, because it checks for a newer version each time it starts.
3. Click Diagnose the printer and follow what it tells you.

It looks at the driver installation and the printing system and fixes what it can. It can also update the printer's firmware. For network problems specifically, its Diagnose Printer Network option is covered on our Samsung printer offline page.

Fix 3: Clear a Jammed Queue From the Command Line

If jobs are piling up, one bad job at the front is usually holding up the rest. HP's print driver tips for Samsung printers use the command line to stop and restart the spooler, and it's the quickest way to do it.

This deletes every waiting print job on the computer, for every printer, so you'll need to send your documents again afterward.

1. Click Start, type cmd, then right-click Command Prompt and choose Run as administrator.
2. Type net stop spooler and press Enter.
3. Type del /q %systemroot%\System32\spool\PRINTERS\* and press Enter. This empties the folder where Windows keeps waiting jobs.
4. Type net start spooler and press Enter.
5. Close the window and print a test page.

If jobs keep jamming after this, our guide to a Samsung printer job stuck in the queue goes further.

Fix 4: See Which Driver Windows Is Using Now

This takes a minute and tells you a lot.

1. Open Settings > Bluetooth & devices > Printers & scanners and click your Samsung. On Windows 10, go to Settings > Devices > Printers & scanners, then click the printer and choose Manage.
2. Click Printer properties and open the Advanced tab.
3. Read the name in the Driver box.

What the name means

• A Samsung model name (such as "Samsung M2070 Series") or "Samsung Universal Print Driver." Samsung's own driver is still in place. The driver probably isn't your problem, so move on to Fix 6 or Fix 7 depending on your symptom.
• "Microsoft IPP Class Driver." Windows is using its own built-in driver.
  • It only works properly on Samsung models certified by Mopria, such as the Xpress M2835DW, M2885FW, and the C480 series.
  • You'll get basic printing, but Samsung's extra settings won't be there.
  • If your model isn't certified, or printing fails, install the Samsung driver (Fix 5).
• A generic driver, or a driver from another brand. You might see "Generic / Text Only" or an HP driver. An HP PCL driver may work on Samsung models that understand PCL, but not on SPL-only models like the Xpress M2020W. Replace it with the Samsung driver (Fix 5).
• An empty box, or the status says "Driver is unavailable." The driver is damaged or gone. Go to Fix 5.

To switch to the Samsung driver: open the Driver drop-down on the same Advanced tab. If a Samsung driver for your model appears, choose it, click Apply, and print a test page. You'll need an administrator account. If no Samsung driver is listed, do the clean reinstall in Fix 5.

Fix 5: Do a Clean Reinstall of the Samsung Driver

A clean reinstall fixes most driver trouble, but only if the old driver is fully removed first. Otherwise Windows can bring the same broken files right back.

Step 1: Pick the right download

1. Go to support.hp.com, choose Software and Drivers, and enter your full model code (for example, SL-M2070FW).
2. Check the operating system HP detected at the top of the page. Change it if it's wrong.
3. Look at what's listed. It varies a lot by model:
   • Some models get a full list on Windows 11. The Xpress M2020W page, for example, includes its own print driver alongside the Universal Print Driver.
   • Others get a short one. On September 24, 2026, the Xpress M2070 series page listed just five items for Windows 11: the Samsung Universal Print Driver for Windows, Samsung Printer Diagnostics, Easy Printer Manager, Samsung Set IP, and Easy Wireless Setup. The model's own print driver, its scan driver, and Easy Document Creator only showed up after switching the page to Windows 10 (64-bit).

For printing on Windows 11, start with whatever HP lists for Windows 11. For many models, that's the Samsung Universal Print Driver. It covers a wide range of Samsung printers, and its installer searches for your printer over USB and your network. Scanning is a separate download, covered in Fix 7.

Check the version number. Use Universal Print Driver version V3.00.16.0101:01 or newer. In 2024, HP patched a high-severity security flaw in older builds of this driver. That's one more reason to download from HP rather than a third-party site or an old CD.

Step 2: Remove the old installation

1. If the printer uses a USB cable, unplug it from the computer.
2. Open Settings > Bluetooth & devices > Printers & scanners. Click every Samsung entry, including any marked "(Copy 1)," and choose Remove.
3. Open Settings > Apps > Installed apps. If you see Samsung printer software for your model, uninstall it.
4. Restart the computer.
5. Remove the old driver files:
   1. Go back to Printers & scanners, scroll to Related settings, and click Print server properties.
   2. On the Drivers tab, select each Samsung driver and click Remove.
   3. Choose Remove driver and driver package, and confirm.
   4. If Windows says the driver is in use, restart and try again.

Step 3: Install it again

1. Run the installer you downloaded and follow the prompts. If you use USB, plug the cable in when the installer asks.
2. Choose your printer when the installer finds it. If it reports No Printer Found, check the cable or network connection and search again.
3. Print a test page.

Adding the printer through Windows Settings instead? Look for Default install printers using Windows Ready Print in Printers & scanners first. When it's on, Windows picks its built-in driver for printers that support it. If you have a Mopria-certified Samsung and want Samsung's own driver, turn it off before you add the printer. It doesn't affect printers you've already added.

Save the installer somewhere safe. Once a reinstall works, copy the downloaded files to a folder you'll remember or a USB stick. Owners on HP's community have reported Samsung downloads disappearing from their model's page. A saved copy means your next reinstall doesn't depend on what HP still lists.

For more on choosing and installing drivers, see our Samsung printer driver guide.

Fix 6: Stop Pages of Symbols or Random Characters

Pages of symbols almost always mean the printer can't understand what the computer is sending. With Samsung printers, that usually comes down to the driver's printer language.

1. Clear the queue first (Fix 3). A garbled job left in the queue will keep reprinting until it's gone.
2. Switch the driver language, if your model offers one. HP's fix for Samsung printers that print broken text or symbols is to set the driver language to PCL6:
   1. Open Printer properties and go to the Device Settings tab.
   2. Choose PCL6 from the printer language drop-down and click Apply.
   3. If there's no language option, your model probably only understands Samsung's SPL. Skip to the next step.
3. Reinstall the driver using Fix 5, or install the Samsung Universal Print Driver in its place. HP lists both steps as the next move when the language switch doesn't help.

Do the pages start with "POST /ipp/print"? That's a different problem. In early 2025, Microsoft confirmed that some USB printers printed pages of network commands after certain Windows updates, and it fixed the bug that spring. If you're seeing it now, install every pending Windows update, then do a clean reinstall.

Fix 7: Get Scanning Working Again

Printing and scanning use separate software on a Samsung all-in-one, so it's common for one to survive an update and the other to break. Find the situation that matches yours.

The printer's screen says "Not Available" when you scan to your PC

HP says this message means Scan to PC isn't set up on the computer. An update or reinstall can switch it off. To turn it back on:

1. Open Samsung Easy Printer Manager. If it opens in Basic mode, click the Switch to advanced mode icon at the top right.
2. Select your printer and open the Scan to PC Settings tab.
3. Select Enable Scan from Device Panel.
4. Scroll down to File Settings if you want to change the folder your scans go to.
5. Click Save and close the program.

On a network printer, also make sure the IP address Easy Printer Manager shows matches the one on the printer's configuration report. If they differ, update the port in Printer properties > Ports so they match.

Your scan software or scan driver is gone

This is the one that confuses people. For some multifunction models, including the Xpress M2070 series, HP's Windows 11 download list has no scan driver and no Easy Document Creator. Switch the operating system on HP's download page to Windows 10 (64-bit), and they appear. For the M2070 series, that's the Samsung SL-M2070 Series Scan Driver and Samsung Easy Document Creator (version 2.02.61 as of September 2026).

Here's the catch. HP's own policy is that it doesn't offer software for an operating system that isn't listed, so these downloads aren't officially supported on Windows 11. Even so, Windows 11 owners ask for Easy Document Creator on HP's community all the time, and HP's community staff have pointed them to it. It's worth trying, but there's no guarantee it'll work on your setup. If it doesn't, the steps below get you scanning without it.

Windows can't find the scanner at all

1. Check the scanning service.
   1. Press Windows key + R, type services.msc, and press Enter.
   2. Find Windows Image Acquisition (WIA). Its status should be Running and its startup type Automatic.
   3. If not, double-click it, set it to Automatic, and click Start.
2. Test with the Windows Scan app. It's free in the Microsoft Store. If Windows Scan can scan, the scanner and driver are fine, and the problem is in Samsung's app.
3. Scanning over USB on Windows 11 24H2? In late 2024, some USB scanners weren't detected after upgrading to 24H2. Microsoft fixed it in the December 10, 2024 update (KB5048667), so installing all pending updates takes care of it.
4. Is Windows protected print mode on? In that mode, a scanner only works if the device is Mopria certified. See the 2026 section below.

Fix 8: Fix Scanning to a Shared Folder (SMB)

If your Samsung used to drop scans straight into a shared folder on your PC and now fails, the likely cause is the file-sharing protocol the printer relies on.

Most Samsung all-in-ones only speak SMB1. In a 2017 technical tip, Samsung listed the multifunction printers that support the newer SMB 2 and SMB 3 protocols:

• MultiXpress K7, X7, K4, X4, M5370, M4370, and M536x series
• ProXpress M458x, M456x, and C406x series

Every other Samsung multifunction printer supports only SMB version 1.

Windows has been phasing SMB1 out.

• Windows 11 doesn't include SMB1 at all on a clean install.
• On Windows 10 Home and Pro PCs that were upgraded from an older version, Windows removes SMB1 on its own once it goes unused for 15 days in total.

So a Samsung that scanned happily to your old computer can fail on a new one. And a printer you only scan with now and then can lose access without warning.

Please don't turn SMB1 back on. You'll find guides telling you to, but Microsoft strongly advises against it. SMB1 has well-known security holes that ransomware has exploited. Try these instead:

• Scan to PC with Samsung's software (Fix 7). It sends scans through Easy Printer Manager rather than a shared folder.
• Scan to email, if your model supports it.
• Scan to a USB flash drive, if your model has a USB port on the front.

Own one of the SMB 2 and SMB 3 models above? Windows 11 version 24H2 and later require signed connections to shared folders on Pro, Enterprise, and Education editions. Windows 11 Pro also no longer allows guest connections. Make sure the printer's saved folder entry uses a real Windows username and password for an account that has access to the folder, not a blank or guest login. If it still fails, check HP's site for a firmware update for your model. On a work network, bring in IT.

Fix 9: Fix Shared Printer Errors (0x0000011b, 0x00000709, or an Admin Prompt)

These only apply if you print to your Samsung through another computer or a print server. If the printer connects straight to your PC by USB or network, skip this fix.

• An administrator password prompt when adding a shared printer comes from an August 2021 change. Since then, Windows requires administrator rights to install printer drivers from a shared printer.
• Error 0x0000011b comes from a September 2021 security update that tightened how Windows connects to shared printers.
• Error 0x00000709 is common on Windows 11 version 22H2 and later, which changed how computers connect to shared printers by default.

At home or in a small office

• If your Samsung has Wi-Fi or Ethernet, stop sharing it through another PC. Install the Samsung driver on each computer (Fix 5) and let each one print to the printer directly. With no shared connection in the middle, these errors go away, and the other computer doesn't need to be on for you to print.
• If it's USB-only, keep it plugged into the computer that's on most often, and install all updates on both machines.

Skip the registry edits that make these errors disappear. They work by turning off protections Microsoft added for real security flaws.

At work, give IT the error code, your Windows version, and the KB number of the update. They fix this on the print server or through Group Policy. Windows 11 needs TCP port 135 open between PCs and the print server, plus either ports 49152 to 65535 or a fixed port IT chooses.

Fix 10: Roll Back or Pause the Update for Now

Keep this for last, when printing broke the same day an update installed and nothing above has helped.

Uninstall the update

1. Go to Settings > Windows Update > Update history.
2. Under Related settings, click Uninstall updates.
3. Find the update that matches the day your printer stopped, click Uninstall, and restart.

On Windows 10, go to Settings > Update & Security > Windows Update > View update history > Uninstall updates. You'll need an administrator account, and some updates can't be removed.

Pause updates

In Settings > Windows Update, you can pause updates for up to five weeks. When the pause ends, Windows installs the latest updates automatically.

Undo a version upgrade

If the trouble started after a bigger upgrade, such as moving from Windows 11 24H2 to 25H2, go to Settings > System > Recovery and choose Go back. The option usually disappears about 10 days after the upgrade. Your files stay, but apps and drivers installed since the upgrade are removed.

Why this is only a stopgap

• Updates are cumulative. Next month's update includes the same changes, so the problem comes back unless you fix the driver or setting underneath it.
• Windows 11 version 24H2 Home and Pro stop getting updates on October 13, 2026. Microsoft is moving those PCs to version 25H2 automatically, unless an IT department manages them. Holding off only delays the day your Samsung has to work with the newer version.
• Windows 10 support ended on October 14, 2025. Only PCs enrolled in Extended Security Updates still get security fixes, so removing one leaves the PC even more exposed.

Use the time you buy to get the right driver in place, or keep an eye on Microsoft's Windows release health page for a fix.

When an Older Samsung Won't Print on Windows 11 24H2 or Later

There's a pattern on HP's support community worth knowing about. Owners of older Samsung all-in-ones, like the SCX-4200 and SCX-4300, report the same thing after moving to Windows 11 24H2: scanning still works, but printing doesn't. Windows says the job printed. The printer does nothing.

One SCX-4300 owner used the same printer and the same Samsung Universal Print Driver on two PCs. It worked on the one running 23H2 and failed on the one running 24H2. HP hasn't published a fix for this. Here's what's worth trying, based on HP support staff suggestions in those threads.

1. Add the printer by hand with the Samsung Universal Print Driver.
   1. Install the Universal Print Driver from HP first.
   2. Go to Settings > Bluetooth & devices > Printers & scanners and click Add device. Click Add manually when it appears.
   3. Choose Add a local printer or network printer with manual settings.
   4. Select Use an existing port, and pick your USB port (usually USB001).
   5. When the driver list appears, choose Samsung, then the Samsung Universal Print Driver.
2. Get a longer driver list from Windows. On that same driver list screen, clicking Windows Update downloads a bigger list of printer drivers. It takes a few minutes. If a driver for your exact model shows up under Samsung, try it.
3. Run the installer in compatibility mode.
   1. Right-click the Samsung installer, choose Properties, and open the Compatibility tab.
   2. Select Run this program in compatibility mode for an older version of Windows. HP's support staff suggested Windows 7.
   3. Run the installer again.
4. Try the other USB port and cable checks in Fix 1.

If none of that works, you have a hard choice. One owner fixed it by reinstalling an older version of Windows 11, but we don't recommend that. Older versions no longer get security updates. For a printer this old, there are two safer long-term answers:

• Share it from another computer that still prints to it.
• Move to a printer that works with Windows' built-in driver.

Windows' 2026 Printing Changes and Your Samsung

Microsoft is steadily moving Windows printing away from drivers made by printer companies and toward its own built-in system, now called Windows Ready Print. For Samsung owners, the question that matters is simple: is your model supported by it?

Check whether your Samsung is Mopria certified

Windows' built-in driver is designed for printers certified by the Mopria Alliance. When we checked Mopria's certified products list on September 24, 2026, it included many Samsung models, such as:

• Xpress: M2835DW, M2875 and M2885FW models, M2675 models, C430W, and the C480 series
• ProXpress: M3820, M3870, M4020, and M4070 models, plus CLP-680 and CLX-6260 models
• Older color models: CLP-415 and CLX-4195 models

These weren't on the list: the Xpress M2020 series, the Xpress M2070 series, the M2825, and older ML and SCX models. Those printers need Samsung's driver from HP. Look up your exact model code at mopria.org before counting on the built-in driver. In Printers & scanners, compatible printers also show a small shield icon.

What changed, and when

• January 15, 2026: Microsoft stopped publishing new printer drivers through Windows Update for Windows 11 and Windows Server 2025. Updates to existing drivers are approved case by case.
• July 2026: When you add a printer, Windows 11 now prefers its built-in driver wherever the printer supports it. The setting Default install printers using Windows Ready Print, under Settings > Bluetooth & devices > Printers & scanners, controls this. It only affects printers added from then on.
• July 1, 2027: Printer companies' driver updates will be limited to security fixes.

Microsoft says drivers that have already been released can still be installed, and that printer makers' own installers keep working. So Microsoft's plan doesn't switch off your Samsung. It mostly changes what happens when you add a printer.

Windows protected print mode

This optional Windows 11 security setting allows only Windows Ready Print. Here's what it means for a Samsung:

• Turning it on uninstalls any printer that uses a Samsung driver and deletes that driver while the mode stays on.
• A Mopria-certified Samsung can be added back, and it'll use Windows' built-in driver.
• A Samsung that isn't Mopria certified can't be installed at all while the mode is on.
• On a multifunction model, the scanner may be unavailable unless the model is Mopria certified.

If your Samsung vanished after someone turned it on:

1. Go to Settings > Bluetooth & devices > Printers & scanners and scroll to Printer preferences.
2. Under Windows protected print mode, select Turn off, then Yes.
3. Reinstall the printer with Fix 5.

If your workplace turned it on through Group Policy, you'll need your IT administrator to change it.:

Keep the Next Update From Breaking Your Samsung

A few habits make the next update a lot less painful.

• Keep copies of your installers. Save your Samsung driver, scan driver, and Easy Document Creator installers once they work. It's the single most useful thing a Samsung owner can do, given how the download lists have shrunk.
• Write down what works. Note your full model code and the name in the Driver box (Fix 4). When something breaks, you'll know exactly what to put back.
• Print a test page the morning after Patch Tuesday. Microsoft's monthly security updates arrive on the second Tuesday of each month. A quick test the next morning catches problems before you need to print something important.
• Get ready for 25H2 if you're on 24H2. With 24H2 Home and Pro updates ending October 13, 2026, the upgrade is coming. Check that your Samsung driver is current and that your installers are saved before it arrives.
• Give a network printer a fixed address. It stops Windows from losing track of the printer after a restart. Our Samsung printer offline guide shows how.
• Look for the shield icon before turning on protected print mode. If your Samsung doesn't have it, leave the mode off.

Is It Really the Update?

Windows updates get blamed for plenty they didn't do. Look elsewhere if:

• The printer won't print its own report. That rules out Windows entirely. Our guide to a Samsung printer in error state is the place to start.
• The status light is red or orange, or the screen shows a message. On an Xpress M2020W, solid red means an open cover, an empty tray, or another error. Solid orange means a paper jam. See our Samsung printer paper jam and Samsung printer error codes and messages guides.
• Nothing can print, including a phone or another computer. That points to the printer or your network. If you recently changed your router or Wi-Fi password, remember that Samsung printers only connect to 2.4 GHz Wi-Fi. See Samsung printer not connecting to Wi-Fi.
• Pages print, but they're faded, streaked, or blank. That's usually the toner cartridge or imaging unit, not Windows. Our Samsung printer not printing guide covers print quality problems.