Dell Printer Offline

When the printer shows that it is offline, even if connected to the power and the system, it indicates the printer has an offline problem. As a result, it does not allow the devices to communicate with each other. However, you can quickly fix it using appropriate troubleshooting solutions.

Causes:

The Dell printer offline problem arises due to many reasons. Some of them are listed below.

• There is an issue with the driver.
• The operating system is not up-to-date.
• The Internet signal is low or poor.
• There is a connection problem.
• The printer is not selected as default.

Solutions:

Method 1: Change Power Management Settings

• Step 1: Go to Device Manager from Control Panel 
• Step 2: Scroll down to Universal Serial Bus Controllers and double-click on it 
• Step 3: Next, right-click on USB Root Hub and select Properties 
• Step 4: Select the Power Management tab 
• Step 5: Check the option that says Allow the computer to turn off this device to save power 
• Step 6: Restart your computer 
• Step 7: Once your system is back on, follow the same steps and uncheck the Allow the computer to turn off this device to save power option

Method 2: Update Printer Status 

• Step 1: Press the Windows + R keys at the same time to open the Run dialog box 
• Step 2: Type control panel and click on OK 
• Step 3: Change the View by settings to Large icons and click on Devices and Printers 
• Step 4: Right-click on your printer and click on Set as Default Printer 
• Step 5: Right-click on your printer again and select Open Queue 
• Step 6: In the print queue window, click on Use Printer Offline 

Method 3: Start or Restart Print Spooler Service 

• Step 1: Press on Windows + R keys at the same time to open Run 
• Step 2: Now, type services.msc and click on OK 
• Step 3: Locate the Print Spooler and see if it’s running or not 
• Step 4: if it is not running, right-click on Print Spooler and select Start 
• Step 5: Alternatively, you can also select Restart 
• Step 6: Now, close all the Windows and see if the issue is resolved 

Method 4: Change Dell Printer Offline By Setting A Static Address 

• Step 1: Navigate to Printers & Scanners from the control panel   
• Step 2: Select the Dell printer with the offline issue 
• Step 3: Now, click on the Printer Properties
• Step 4: Go to the Port tab and the IP address will be displayed on the screen 
• Step 5: Copy and enter the numeric value in the browser URL
• Note: The printer and the PC must be connected to the same network
• Step 6: It will take you to printer settings where you’ll be prompted to enter the username and password 
• Step 7: After that, go to the Network options
• Step 8: If the network is set as automatic, switch it to static or manual 
• Step 9: There will be an option for the manual IP address to be suggested, if not, you may have to set it for yourself
• Step 10: If you are setting the manual IP address yourself, use something similar to the original IP address, but raise the final number by 5 or 6 
• Step 11: Now, click on Apply New Settings 
• Step 12: Get your printer’s IP address and log in online 
• Step 13: Go to the menu option and add the MAC address and the new printer IP address so that the computer and printer can communicate 
• Step 14: Now, navigate to Device Manager and check if your printer is set to Static IP address