XEROX Printer Issue

Almost every user face issues on their devices. Below, we have listed the most common Xerox printer issues with their primary causes and solutions.

Error Code: 024-747

Issue: Cannot Print From Application

Causes:

Maybe the paper tray, paper size, output tray, and duplex settings are not correctly set.

Solution:

• Firstly, load the Paper in Trays 1-4
• Now, pull the tray out until it comes to a halt.
• And then, remove any paper that is not the same size or type.
• To remove the length or width of paper guidelines, squeeze the guide locks and slip the paper guides out.
• Now, flex and move the sheets back and forth, then position the stack's edges on a flat surface. This method separates any stuck-together sheets and lowers the chance of jams.
• Fill the tray with paper.
• Pinch the guide locks, then move the paper guides in until they touch the paper to adjust the length and breadth guidelines to fit the paper.
• And then replace the tray in the printer.
• To modify the settings to match the paper in the tray, go to the control panel and pick the appropriate paper size, type, and color.
• Next, touch OK to confirm the adjustments.
• And then, check that the paper size, paper tray, duplex settings, and output tray settings are all appropriate for the project. Configure the Paper Tray Settings to correspond to the Xerox Supported Media in the Tray.
• Now, open the appropriate paper tray.
• Next, put the tray away.
• The Touch Panel will display the Tray Information screen.
• Examine the paper type and size.
• To confirm the Tray settings, press OK.
• After that, please adhere to the Paper and Paper Tray Specifications.
• And if the issue persists, please contact Support for more assistance.
• Release a Job Held for Resources from the Active Jobs Screen. Ensure that the Tray Used for the Job is Setup with the Correct Paper Size and Type
• Now, check that the Print Driver's paper type and size are set correctly.
• Lastly, ascertain that a supported print driver is being used.

Error Code: 016-910, 016-911

Issue: Paper Resource is Not Available

Causes:

Maybe the selected paper in the printer driver is not installed in the machine.

Solution:

• Initially, load paper into Trays 1-4, or, depending on the finisher, replace the staple cartridge.
• Pull the tray out until it comes to a halt.
• Now, remove any paper that is not the same size or type.
• And then, to remove the length or width of paper guidelines, squeeze the guide locks and slip the paper guides out.
• Now, flex and fan the sheets back and forth, then position the stack's edges on a flat surface. This method separates any stuck-together sheets and lowers the chance of jams.
• Next, fill the tray with paper.
• Pinch the guide locks, then move the paper guides in until they touch the paper to adjust the length and breadth guidelines to fit the paper.
• And then replace the tray in the printer.
• Now, to modify the settings to match the paper in the tray, go to the control panel and pick the appropriate paper size, type, and color.
• Touch OK to confirm the adjustments.
• And then, check that the tray settings are set correctly for the inserted media. Change the Paper Tray Settings as required.
• Log in as an administrator to the printer management panel, then hit the Home button. For further information, see the Related Content.
• Now, Paper Trays > Touch Device
• Next, choose a tray.
• Touch Tray Mode and choose an option to adjust the amount of restriction on the paper tray.
• Configure the paper size, type, and color if you choose Dedicated for Tray Mode.
• To allow the printer to choose which paper tray to use, activate the Auto Select toggle button.
• To change the priority level for this paper tray, press the Plus (+) or Minus (-) icon to increment or reduce the number.
• And then, click OK.
• Next, uninstall and reinstall the Print Driver. Turn the printer off and on again.
• Now, software Update for the Printer (Firmware).
• Log in as an administrator to the Embedded Web Server.
• And then select System and then Software Update.
• Now, make sure that software updates are turned on. If they aren't already enabled, click Enable to enable them.
• After that, click Check Now in the Software Update section.
• Now, click the menu under the Check Automatically section, then choose an option.
• Next, click Setup in the Email Notifications section, then input an email address. Select OK.
• To install the software immediately, specify a file location in the Update with File Specified section, then click Install Now.
• Lastly, if the problem persists, contact Support for additional assistance.

Xerox Printer Error Code: 062-380

Issue: Insufficient Lamp Brightness

Causes:

• Maybe the document does not properly.
• The issue with the scanner.

Solution:

• In the beginning, remove any paper from the Document Feeder and Output Trays.
• Now, remove the document's cover.
• Take a soft, lint-free cloth with water.
• Now, clear the glass on the document.
• To the left of the Document Glass, clean the CVT glass.
• And then, wipe the white underside of the document and cover it with a clean, dry cloth.
• Lower the Second-Side Scanning Access Cover to get access to the second-side scanning lens assembly.
• Wipe off the mirrored glass, the white-plastic strip, and the rollers using a soft cloth dampened with water. If the dirt is stubborn, dampen a soft cloth with a tiny quantity of neutral detergent and wipe the printer parts dry with a soft towel.
• Next, close the Scanning Access Cover on the Second Side.
• Finally, put the document cover back on.

Error Code: 116-324

Issue: Exception Failure

Causes:

• Maybe the issue is with the software.
• If the print job corrupts

Solution 1: Disable Advanced Printing Features

• Initially, launch the Start Menu.
• Now, choose Control Panel.
• Next, choose Devices and Printers.
• Right-click on the specified Xerox Printer and choose Properties.
• And then, go to the Advanced tab.
• If Enable Advanced Printing Features is selected, uncheck it.
• After that, to save your changes, click Apply.
• Lastly, to exit Printer Properties, click OK.

Solution 2: Remove Printer Driver

• In the beginning, launch the Start Menu.
• Now, choose Devices and Printers.
• Next, locate the printer that has to be deleted.
• Select Remove Device from the context menu.
• And then, select Print Server Properties from the top toolbar.
• On the Print Server Properties box, click the Drivers tab.
• Next, select the Driver file to be deleted.
• After that, select Remove.
• Remove Driver and Driver Package, and click OK. "This printer will be removed from the system if it is deleted. The message will be shown.
• And then, to delete the driver, click Yes.
• Now, to close the Print Server Properties window, click OK.
• Close the Printers and Devices pane.
• Finally, restart the computer to ensure that the driver files were removed.