HP ENVY 6555e Not Printing? Simple Solutions (Windows & Mac)

You hit print. You wait. Nothing happens. If your HP ENVY 6555e is not printing, you are not alone — this is one of the most searched printer issues online, and the good news is that the fix is almost always something you can handle yourself in under ten minutes.

This guide walks through every common cause, from the simplest (an unplugged USB cable) to the more technical (corrupted print drivers), and gives you the exact steps to solve each one. No tech background needed.

Before spending time troubleshooting, always start with the simplest step: turn the printer off, wait 30 seconds, and turn it back on. A surprising number of printing failures are resolved by a simple power cycle.

1. Quick Checks Before Anything Else

When your HP ENVY 6555e stops printing, resist the urge to dive straight into settings. First run through these basic checks — they solve the majority of cases people encounter.

1. Printer is powered on
2. No flashing error lights
3. Paper tray is loaded
4. Ink cartridges are seated
5. No paper jam visible
6. Correct printer selected on PC/Mac
7. Wi-Fi light is solid (not blinking)
8. HP app shows printer as "Ready"

If any of those are off, fix that first. If everything looks fine on the surface and the printer still will not respond, work through the sections below in order.

2. Fix Wi-Fi and Connectivity Problems

The HP ENVY 6555e is a wireless-first printer. It connects to your home network over Wi-Fi and does not use a USB cable for everyday printing. When the Wi-Fi connection drops or gets misconfigured, the printer shows up on your computer but refuses to print.

Check the wireless indicator

Look at the front panel of your printer. The wireless indicator (the signal/wave icon) should be solid blue. If it is blinking, the printer is trying to connect but has not established a link. If it is off entirely, Wi-Fi is disabled.

Reconnect to your Wi-Fi network

1. On the printer's touchscreen panel, tap the Wireless icon, then go to Settings.
2. Select Wireless Setup Wizard and follow the on-screen prompts.
3. Choose your home network from the list and enter your Wi-Fi password carefully — the password is case-sensitive.
4. Once connected, the wireless indicator will turn solid blue. Print a test page from the control panel to confirm.

Tip: If your router was recently replaced or your Wi-Fi password changed, the printer will not auto-reconnect. You need to run the Wireless Setup Wizard again with the new credentials.

Check that the printer and computer are on the same network

This is a common but easy-to-miss issue. Many routers create two separate networks — a 2.4 GHz network and a 5 GHz network — with different names. The HP ENVY 6555e only connects to 2.4 GHz. If your computer is on the 5 GHz band and the printer is on the 2.4 GHz band, they cannot see each other even though both show as "connected to Wi-Fi."

Make sure both devices are connected to the same network name. If you are not sure which band each is on, try temporarily moving your computer to the 2.4 GHz network and see if printing resumes.

3. Get the Printer Out of "Offline" Mode

One of the most common things people see is the status "HP ENVY 6555e — Offline" in their printer list. Despite what it sounds like, this does not always mean the printer is physically disconnected. Windows and macOS sometimes mark a printer as offline after a short connection hiccup, and it stays that way even after the connection is restored.

On Windows

1. Open Settings → Bluetooth & devices → Printers & scanners.
2. Click on your HP ENVY 6555e.
3. Click Open print queue. If any jobs are listed, right-click each one and select Cancel.
4. Back in the printer settings, click Printer in the menu bar and uncheck "Use Printer Offline" if it is checked.
5. Try printing again. The status should change to "Ready."

On macOS

1. Open System Settings → Printers & Scanners.
2. Select your HP ENVY 6555e and click Open Print Queue.
3. Cancel any stuck jobs. Then click Resume if the queue is paused.
4. If the printer still shows offline, delete it from the list and re-add it using the + button. macOS will detect it on your network automatically.

4. Clear a Stuck Print Queue

A single failed print job can quietly block every job that comes after it. The print queue is essentially a line — if the first person in line is stuck, nobody moves. This happens more often than you would think, especially after a printer disconnection mid-job.

The easy way (Windows)

1. Go to Settings → Printers & Scanners, select your printer, and click Open print queue.
2. Right-click every job listed and select Cancel. Wait a moment for them to clear.
3. Try a new test print.

The manual way (Windows, when jobs are stuck and won't clear)

1. Open the Run dialog with Win + R, type services.msc, and press Enter.
2. Scroll down to Print Spooler. Right-click it and select Stop.
3. Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS. Delete all files inside that folder (do not delete the folder itself).
4. Return to Services, right-click Print Spooler and select Start.
5. Try printing again — the queue is now completely empty.

Clearing the print spooler manually is one of the most effective fixes for an HP printer that is stuck and shows jobs queued but nothing prints.

5. Update or Reinstall the HP Driver

Printer drivers are the software that tells your computer how to talk to the printer. An outdated or corrupted driver is a very common reason an HP ENVY 6555e suddenly stops working after a Windows Update or macOS upgrade.

Update through HP Smart (recommended)

HP Smart is HP's official app, available free on Windows, macOS, iOS, and Android. It handles driver updates automatically and is the easiest way to keep your printer software current.

1. Download and open HP Smart from the Microsoft Store, Mac App Store, or hp.com/hpsmart.
2. Add your printer if it is not already listed. HP Smart will detect it on your network.
3. If a firmware or driver update is available, HP Smart will prompt you to install it.

Reinstall the driver manually

If updating did not help, a clean reinstall often solves deeper corruption issues.

• On Windows, go to Settings → Apps, search for "HP," and uninstall any HP printer software you find.
• Go to support.hp.com, search for "HP ENVY 6555e," and download the full driver package for your operating system.
• Run the installer and follow the prompts. When asked, choose Wireless as the connection type.
• Restart your computer once the installation is complete, then print a test page.

6. Ink, Paper, and Hardware Checks

Sometimes the issue is not software at all. Physical problems like low ink, the wrong paper size, or a paper jam that was not fully cleared can all cause the printer to refuse a job.

Ink Cartridges

Make sure cartridges are seated and not empty

Open the cartridge access door (the printer will move the carriage to the center automatically). Remove each cartridge, give it a gentle wipe with a lint-free cloth, then click it firmly back in until you hear a snap. Low ink will also cause jobs to fail — check levels in HP Smart or on the printer screen.

Paper Jam

Clear any paper jam — even a partial one

A tiny scrap of torn paper left inside after a jam can trigger the printer to refuse all future jobs. Open the rear access panel, look inside with a flashlight, and remove any paper fragments. Then run the printer's built-in "Clean Printhead" routine from Settings.

Paper Size Mismatch

Match the paper size in the tray to the print job

If you loaded letter-size paper but the document is set to A4 (or vice versa), the printer will pause and wait for confirmation rather than print. Either change the document's paper size in your print dialog, or update the tray setting on the printer's touchscreen under Settings → Paper Setup.

7. HP+ and Instant Ink Subscription Issues

The HP ENVY 6555e is an HP+ printer, which means it is designed to work with HP's cloud services and Instant Ink subscription. This is great when everything is working — but it can cause unexpected printing problems when something with the account lapses.

Scenario 1

Instant Ink subscription expired or cancelled

When your Instant Ink plan lapses, the printer may lock the cartridges entirely and refuse to print anything. Log in to instantink.hpconnected.com and renew your plan to restore access.

Scenario 2

Non-HP or refilled cartridges installed

HP+ printers are restricted at the firmware level from using third-party or refilled ink. If you have installed non-genuine cartridges, the printer will reject them. The only fix here is to replace them with genuine HP cartridges — this limitation cannot be bypassed.

Scenario 3

Printer not connected to the internet

HP+ requires the printer to check in online periodically to verify your subscription status. If the printer loses its internet connection for too long, printing may be restricted. Reconnect to Wi-Fi and the printer will validate the subscription automatically once it is back online.

Scenario 4

HP account not linked to the printer

Without a linked HP account, some features and printing capabilities may be restricted on HP+ models. Open the HP Smart app, sign in to your existing HP account, or create a new one and connect it to your printer to restore full functionality.

Warning: HP+ printers permanently require genuine HP cartridges. If you enrolled in HP+ at setup (which is the default), using refilled or third-party cartridges will not work — even after cancelling the subscription.

8. When to Factory Reset the Printer

A factory reset should be your last resort, not your first move — it wipes all saved settings including your Wi-Fi credentials, saved contacts, and any custom configurations. That said, it can clear persistent firmware glitches that nothing else will touch.

Consider a factory reset if you have tried everything above and the printer still will not print, especially if it was recently moved from one home or office to another.

1. On the printer's touchscreen, tap the Menu icon (three horizontal lines).
2. Go to Printer Settings → Restore.
3. Select Restore Factory Defaults. Confirm when prompted.
4. The printer will restart. You will need to run the Wireless Setup Wizard again and re-add the printer to your computer.

After a reset, use HP Smart to set the printer up fresh. This gives you a completely clean slate and usually resolves any lingering software-related issues.