Meet Mathew Jones, a Technical Content Reviewer, Writer, and troubleshooting expert, who has 15+ years of experience in the printer industry. For many years, he provided user desk and remote technical assistance to both office and home printer users. He has a deep knowledge of printers and scanners. Currently, he works at Printer Tales, where he writes, reviews, and approves technical content uploaded to the company’s official pages.
Education
- Bachelor of Technology (B.Tech) in Computer Science Engineering from the University of Texas at Dallas. (Year 2008)
- A Diploma in Hardware and Networking Technology from Cisco Networking Academy, Dallas.
Past Experience
For the first 8 years in the printer field, Mathew provided printer user desk and remote technical assistance. He has assisted many home users and corporate IT teams, helping them resolve printer downtime efficiently. Gradually, he also started creating troubleshooting guides and systems.
In the past, Mathew has collaborated with reputed brands such as HP, Canon, and Brother Industries, helping users resolve hardware and software issues with ease.
His Work at Printer Tales
Mathew has been working at Printer Tales since 2022 as a Technical Content Reviewer & Writer. In addition to writing content, he assists users with step-by-step printer solutions and ensures that published content meets real-world technical standards.
Mathew believes that technical assistance should be concise, understandable, and actionable. Every guide and solution he contributes is designed to:
- Provide accurate and tested instructions
- Offer safe troubleshooting practices
- Avoid unnecessary technical jargon
