Brother Printer Troubleshooting | Common Errors & Solutions

People looking for Brother printer troubleshooting methods are at the right spot on this page. Regarding your printing system, there will be more error possibilities than you can think of.  If you are a regular user, you will be met with this situation repeatedly. But should you worry about this or find some basic solutions to help you clear the problem? Yes, you must understand some of the common errors and their resolving methods. So, here we have gathered the issues and solutions to remove the technical glitches you may face. 

Let’s find out what can cause trouble in your Brother printer!

What Are the Common Causes of These Errors?

You must repeatedly ponder, “how do I troubleshoot my Brother printer” when met with these tech flaws. Behind an error, there is no defined cause that may have pushed it to act. You will need to verify the printer and perform methods of “Brother Printer Troubleshoot.” Here are some of the known and basic causes.

• Driver errors (Outdated or Corrupted)
• Wi-Fi Connection Problem
• Loose Cable Connection
• Damaged System Files
• Third-Party Antivirus Programs
• Cloudy Print Queue
• Incorrect Printer Configuration
• Incorrect Port Settings

And the list does not stop here. You will need to understand each error differently and then perform the rectification procedure. Whether you use a Laser, all-in-one, or an Inkjet model, you can apply the solutions listed in this guide. Find one that is troubling you and use the resolving method accordingly. 

How to Troubleshoot Brother Printer in Error State?

If you encounter Brother Printer in Error State, look for the causes given below. Then, you can follow the instruction to fix it. 

Causes

• Improper USB or Plug Connection
• Communication Problem between PC and Printer
• Corrupt/ Out-of-Date Printer Driver
• Weak or Slow Network Connection

Solution 1: Restart the Printer 

Restarting your printing system allows it to be set from scratch. It usually resolves the issue within minutes. 

• Press the power button and shut down the printer.
• Then, unplug the device from the wall outlet.
• Next, give it ten minutes and plug it in again.
• In the end, restart your printing device.

Solution 2: Update Driver

When there is a communication problem, printer drivers are the root cause. Update them and get rid of the error.

• Go to the Control Panel.
• Then, choose Device Manager.
• Next, go to the Print Queues folder.
• In the list, find your device and right-click on it.
• Choose the Update Driver option.
• Follow the prompts and complete the procedure.

Solution 3: Use Windows Troubleshooting Tool

• Tap the Start button.
• Then, choose the Settings option.
• Now, tap Update & Security.
• After that, choose the Troubleshoot icon.
• Next, click Additional Troubleshooters.
• Thereafter, tap on the printer icon.
• In the end, tap on “Run the troubleshooter.” 

These are the pointers you must keep in your mind while fixing the error message.

How to Troubleshoot Brother Printer Not Printing Error?

Below are the reasons and solutions to remove the issue from your device. 

Causes

• Incorrect Connectivity
• Inaccurate Configurations
• Outdated or Faulty Drivers
• Pending Print Queue

Solution 1: Set Brother Printer as Default

• Press the Windows key and R key at the same time.
• Then, enter Control in the command prompt.
• Click the OK button.
• Choose Small icons from the drop-down.
• Next, tap Devices and Printers.
• Now, right-click the Brother printer.
• Tap the Set as default printer option.

Solution 2: Clear Print Queue

• First, tap the Start button.
• Next, enter Services in the search tab.
• After that, tap the Services icon.
• Right-click the Print Spooler icon.
• And click the Stop option.
• Now, minimize the Services window.
• On the keyboard, tap the Windows logo key and E.
• It will open File Explorer.
• Now, copy the address “%windir%\System32\spool\PRINTERS.”
• Paste it to the address bar.
• Then, tap the Enter button.
• Delete the files in the following folder.
• Re-open the Services window.
• Click Print Spooler and tap on Start.

Solution 3: Factory Reset Printer

If none of the methods worked, a factory reset would help you. However, you must remember that it will delete all your printer settings and archive. 

• Open the Print Cover.
• Turn off the device and plug it back on.
• Next, tap the Go button ten times.

In other models, you may need to tap the Go button seven times. 

How to Troubleshoot Windows Network Connection?

Your networked Brother machine may create problems while printing due to the poor connection. Either it is lost or interrupted, and it can result in the wrong configuration of the driver. Below are the solutions you can try to fix the communication issue.

Solution 1: Download and Run Network Repair Utility 

• Download the Utility program in the first step.
• Then, create a temporary folder on your HDD.
• Next, download the self-extracting file to the temporary folder.
• After the download is complete, open the folder.
• Double-click the downloaded file and extract it.
• Open the “nettool” folder and double-click BrotherNetTool.exe.
• Follow the steps on the screen now.

Solution 2: Verify the Connection (Router/ Access Point)

Check if there is a secure connection between the access point and the Brother machine. You can check it using an Ethernet Cable. If required, reset the cable on both the router and the printing machine. 

Solution 3: Check the Communication (PC and Printer)

• Check the IP address on your machine.
• Press the Go button at least three times.
• The report will print now.
• On your PC, click Start, then tap on Run.
• After that, type CMD and press the Enter/ OK button.
• A command prompt will open now.
• Enter IPCONFIG and click the Enter button.
• You will receive details about the PC’s network connection.
• Note the IP or IPv4 address.
• If no IP address generates, there is a problem with the connection.
• Then, you will need to reconnect the Computer to the router.

How to Troubleshoot Brother Printer Paper Jam?

Below is the reason why you have encountered a paper jam error even after removing the jammed paper. 

Causes

• There may have been paper stuck inside the Brother machine.
• The print head might have some ripped paper stuck inside.

Solution 1: Remove Paper from the Printer Head

• Use both hands and grab the plastic bags on both sides.
• Then, lift the scanner cover to the open position.
• Verify the position of the print head.
• Take out the plug from the AC power outlet.
• Gently shift the print head to take out the remaining papers.
• You can use tweezers to remove the tiny pieces of paper.
• Using both hands, grab the plastic tabs on both sides.
• Carefully close the scanner cover.
• Now, plug the power cord back into the AC power outlet.

Solution 2: Remove Jammed Paper Inside the Machine

• Unplug your machine from the AC power outlet.
• Use both hands to open the scanner cover.
• Then, take out the disc tray.
• In case the paper support flap is open, close it.
• Next, close the paper support.
• After that, pull the paper tray out of the machine.
• Now, open the Disc guide.
• Use both hands and grab the plastic tabs on both sides.
• Then, lift the scanner to the open position.
• Make sure that the jammed paper is not stuck in the corners.

Read Also:- How to Fix Brother Printer In Error State Problem Quickly?

• Next, check if the jammed paper has been taken out from the Disc guide.
• Now, insert the Disc tray into the Disc guide.
• After that, remove the jammed paper pushed by the Disc Tray.
• From your Disc Guide, remove the Disc Tray.
• Then, you need to close the Disc Guide.
• Grab the tabs and close the scanner cover.
• Push the paper tray and place the Disc Tray on the scanner cover.
• Hold the paper tray and take out the paper until you hear a click.
• Then, unfold the paper support flap.
• Plug the power cord back into the AC outlet.

How to Troubleshoot Error Code ‘68, 69, 6A, 6B, 6C, 6D, 6E, 6F’?

Below is the explanation of why your Control Panel displayed these errors.

Causes

All of these codes on the Control Panel represent the fuser unit failure. 

• It happens when the fuser gets heated more than an average temperature.
• If it is not heating at all, these codes can appear.
• Also, if the fuser is not hot enough, you will face these errors.

Solution

• First, unplug all the cords and cables from the Brother machine.
• Then, take out the plugs from your Computer.
• After that, turn them off.
• Now, let your machine and PC rest for 10 minutes.
• In the end, turn them back on.
• If the error still appears, you will need to replace the fuser. 

If you encounter other types of errors that are not mentioned in the guide, contact us. At Printer Tales, our professional tech specialists will help you fix the problem. Call us at +1-877-469-0297 or +44-800-054-8150. We are also available at your service via info@printertales.com.